Shipping Policy

Last updated: September 3, 2026

At Ramibio, we are committed to delivering your orders quickly, safely, and reliably throughout Morocco.

1. Delivery Areas

We currently deliver orders to addresses throughout Morocco.

For delivery to areas that may be difficult to reach or outside our standard delivery zones, additional delivery time may apply.

2. Processing Time

Orders are generally processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive the available delivery information so you can follow your order.

3. Delivery Time

Estimated delivery times within Morocco are:

• Major cities: 1–3 business days

• Other areas: 2–5 business days

• Remote areas: Delivery may take slightly longer

Please note that delivery times are estimates and may be affected by circumstances outside our control, including holidays, weather conditions, transportation delays, or other unforeseen circumstances.

4. Shipping Fees

Shipping fees are calculated and displayed during checkout based on your delivery location and order.

From time to time, Ramibio may offer free shipping promotions or special delivery offers. Any applicable promotion will be clearly displayed on our website.

5. Cash on Delivery

Where available, Cash on Delivery (COD) allows you to pay for your order when it is delivered.

Please make sure that the phone number and delivery address provided during checkout are correct so that our delivery partner can contact you.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered because of an incorrect, incomplete, or inaccessible address, the customer may be contacted to arrange another delivery attempt. Additional delivery charges may apply.

7. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact our customer support team.

We will work with our delivery partner to locate your package and provide you with an update.

8. Damaged Packages

Please inspect your package when you receive it.

If your package appears damaged, opened, or tampered with, please contact us as soon as possible and provide photographs of the package and the products received.

We will review the situation and assist you according to our return and refund policy.

9. Contact Us

If you have any questions about your order or delivery, please contact us:

Brand: Ramibio
Email: contact@ramibio.com
Phone / WhatsApp: 0640061802
Address: meknes 50000

We are happy to help you with any questions regarding shipping and delivery.